Responsible Gambling at Limitless Casino
At Limitless Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Limitless Casino operates under strict responsible gambling guidelines and is dedicated to protecting vulnerable players, including minors and those at risk of problem gambling. We actively promote responsible play and provide a range of tools to help our players manage their gambling activity effectively.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Lie to friends or family about your gambling habits
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when not gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and seek professional support.
Responsible Gambling Tools at Limitless Casino
We provide a comprehensive set of tools to help you stay in control of your gambling. All tools can be accessed through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.
Loss Limits
Restrict the maximum amount you can lose within a set time period. This helps you manage your bankroll and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have spent or won during your session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Limitless Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected].
Protection of Minors
Limitless Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.
We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to any of the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline offering support for people affected by gambling harm, including family members and friends.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Provides crisis support and mental health assistance for those experiencing distress related to gambling or other issues.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Te Ara Whitiki — Māori Gambling Support
Culturally appropriate gambling harm support services for Māori communities across New Zealand.
- Contact via the Gambling Helpline: 0800 654 655
Self-Assessment
Not sure if your gambling is becoming a problem? Take a free, anonymous self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Blocking Software
In addition to our internal tools, you can use third-party blocking software to restrict access to gambling websites across all your devices:
- GAMSTOP — Multi-operator self-exclusion scheme
- GamBlock — Blocks access to gambling sites and apps
- BetFilter — Gambling blocking software for desktop and mobile
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools, need help activating limits or self-exclusion, or simply want to talk to someone, our dedicated responsible gambling team is here to help.
- Email: [email protected]
- Live Chat: Available 24/7 via the chat icon on our website
All responsible gambling requests are handled with the utmost confidentiality and are processed as a priority.
Last updated: June 2026
